Skip to Main Content

RingCentral Admin Portal

Showing 831

Limit user access to Call-Forwarding and Call-Forwarding Destinations

Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter int...
Jonathan M Farley 10 months ago in RingCentral Admin Portal 0 Under review

Enable multiple Automatic Voice Recording Announcements

We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording annou...
Zak Pole 10 months ago in RingCentral Admin Portal 0 Under review

We need an option to Edit the uniqueness of the email address used for every extension

Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created th...
Frank Jaroy 10 months ago in RingCentral Admin Portal 0 Under review

Outbound Call Prefix for US

Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area...
John Gardner 10 months ago in RingCentral Admin Portal 1 Under review

RingMe buttons for Site Numbers

It should be possible to create RingMe buttons for any externally reachable number that can be dialed. I would also suggest that instead of implementing the RingMe in the Admin Portal rather than for each extension. That is difficult for an admini...
Brian Erle 10 months ago in RingCentral Admin Portal 0 Under review

Trying to change our 800 number caller ID to our DBA

We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
altPrint Admin 10 months ago in RingCentral Admin Portal 0 Under review

Re-Run Credit Cards

Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
Kelly Mackin 10 months ago in RingCentral Admin Portal 0 Under review

Add caller input option for robo calls to prevent desired calls from being blocked

I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.
Marcus Webster 10 months ago in RingCentral Admin Portal 0 Under review

Automatic call recording for calls originating from an IVR

We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled. I don't understand why this is the case, but wh...
Kameron Sobenes-Desme' 10 months ago in RingCentral Admin Portal 0 Under review

Ring Central error codes need to be redone.

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...
Beyond Wireless Head Office 10 months ago in RingCentral Admin Portal 0 Under review