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RingCentral Admin Portal

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IVRU - Prompt -Text

When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
Pat Powell 11 months ago in RingCentral Admin Portal 0 Under review

Multisite - Phone Directory Limited to site not entire company

With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire ...
Huw David 11 months ago in RingCentral Admin Portal 0 Under review

Shared Logs

Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
Susse x press 11 months ago in RingCentral Admin Portal 0 Under review

Specific user can be selected to do not include them having access in the call recording

An example scenario is having a role or a feature setting where we can select the specific users that can or cannot access the recordings for the whole account instead of just having a user only or company only which is all to include having acces...
RingCentral Tester 11 months ago in RingCentral Admin Portal 0 Under review

Ability to Create Button Speed Calls from RC WebGUI

On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, suc...
James Dolph 11 months ago in RingCentral Admin Portal 0 Under review

Changing conference call participant codes

We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a fo...
Maurice Escayg 11 months ago in RingCentral Admin Portal 0 Under review

Call Queue Direct Number for Users in Queue

There should be a template created for call queues where members added to a call queue automatically get the Outbound Caller ID on their profile to be the number for the call queue. This would be useful for bigger institutions that utilize many ca...
Ashley Rivera 12 months ago in RingCentral Admin Portal 0 Under review

Incoming caller id will match the contacts added on the user when main number is dialed.

Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed. The actual behaviors is when the direct number of the user is being dialed the save contact is sh...
Hiromithu Ishigaki 12 months ago in RingCentral Admin Portal 0 Under review

SMS one direction only

Please add the option to allow SMS in one direction (Receive and block sending. or Send and block receiving)
Term 1 12 months ago in RingCentral Admin Portal 0 Under review

Improve the Text To Speech System: Maybe move to Google Text to Speech?

We find that the text-to-speech feature in RC IVRs are terrible. Would RingCentral consider using a service that is far better? e.g. Google Text-to-Speech.
Fraz Hamid about 1 year ago in RingCentral Admin Portal 0 Under review