RingCentral Admin Portal

Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter int...

We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording annou...

Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created th...

Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area...

It should be possible to create RingMe buttons for any externally reachable number that can be dialed. I would also suggest that instead of implementing the RingMe in the Admin Portal rather than for each extension. That is difficult for an admini...

We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.

Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.

I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.

We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled. I don't understand why this is the case, but wh...

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...