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RingCentral Admin Portal

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Auto Answer Feature Management

It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.
Brandon Lennix 2 months ago in RingCentral Admin Portal 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 4 months ago in RingCentral Admin Portal / RingCentral Analytics 2 Under review

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest 12 months ago in RingCentral Admin Portal 0 Future consideration

IVRU - Prompt -Text

When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
Pat Powell 29 days ago in RingCentral Admin Portal 0 Under review

Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user. I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the...
Admin Basit Ghafoor 4 months ago in RingCentral Admin Portal 1 Under review

Paying the bill.

It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
Robert Sarnie 10 days ago in RingCentral Admin Portal 0 Under review

Closed for Bank Holidays

It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
Pharmacist @ VIGO about 2 months ago in RingCentral Admin Portal 0 Under review

Consistently list Emergency Response Locations in User Download

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...
Dean Eckstrom 4 months ago in RingCentral Admin Portal 0 Under review

Ring Central Queue Manager

Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.
Newton Sloan 24 days ago in RingCentral Admin Portal 0 Under review

Service Web: Port-In Date for Numbers Visible

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...
Taylor Wells 10 months ago in RingCentral Admin Portal 0 Under review