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RingCentral Admin Portal

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Provide 0 second option for Call Queue Pickup Group

Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.
Guest over 1 year ago in RingCentral Admin Portal 1 Will not implement

Provide a way to directly leave voicemails without first calling someone

There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.) Please provide a way to set a direct dial number to allow people to rea...
Peter Z. almost 2 years ago in RingCentral Admin Portal 3 Under review

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Guest about 2 years ago in RingCentral Admin Portal 6 Will not implement

Need ability to increase Monitoring Group limit of 100

We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
Tom Lampert 3 months ago in RingCentral Admin Portal 0 Under review

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte 3 months ago in RingCentral Admin Portal 3 Already exists

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund 6 months ago in RingCentral Admin Portal 0 Under review

Enable ability to add call queues to templates for new users

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...
Travis McCarthy over 1 year ago in RingCentral Admin Portal 1 Future consideration

drag and drop attachments to new ring central app

it is easier to attach files to faxes this way
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Custom Answering Rule: Add Recurring Events for Holidays

Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must p...
Guest about 2 years ago in RingCentral Admin Portal 3 Under review

block outgoing call for a specific number

I request you to add block outgoing call for a specific number features on admin portal
Guest about 2 years ago in RingCentral Admin Portal 1 Under review