RingCentral Admin Portal

Should have a feature to disable DND status of user extension on the online account admin portal

Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but a...

Feature Behavior: As a super admin we should have the ability to restrict user extension to make changes on their own settings

There should be a template library tool for frequently sent texts.

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...

Ability to retrieve call recording even if the call was transferred to an external number

To be able to select PDF as file type in downloading reports in Business Analytics. Currently, only Excel file is available.

It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).

Allowing automatic extension numbering is a great idea. Allowing us to program this feature for each separate extension area is a great idea also. Example: Extension length 5 User start with [1-8]xxxx IVR menu 90xxx Call queue 91xxx Paging group 9...

Hello, Since the late 1800's (wow over 140 years ago) If someone is on a call the calling parties call would be dropped and they would get a busy signal. Fast foward lae 1970's and Call Waiting was introduced, So callers would get a ringing phone ...