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RingCentral Admin Portal

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Create a SPAM WARNING when spoofed PSTN inbound calls match a number within the RC Tenant

We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another ...
Dean Eckstrom about 2 years ago in RingCentral Admin Portal 3 Under review

IVR change default greeting being played 3 times

The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.
Mandi Zweifel over 2 years ago in RingCentral Admin Portal 3 Under review

Custom Answering Rule: Add Recurring Events for Holidays

Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must p...
Guest almost 3 years ago in RingCentral Admin Portal 4 Under review

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 11 months ago in RingCentral Admin Portal 0 Under review

Ability to block short code numbers the same as blocked phone numbers

Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numb...
Denise DeLange almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to Turn Off Calling Out Through Voicemail

Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
Niki Martschinske about 2 years ago in RingCentral Admin Portal 1 Under review

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND
Rodolfo Sasabo over 2 years ago in RingCentral Admin Portal 0 Under review

RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

Hi RingCentral, With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP. Can you also the RC APP to this overview?
Jacco Van de Bovenkamp almost 3 years ago in RingCentral Admin Portal 1 Under review

Need ability to increase Monitoring Group limit of 100

We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
Tom Lampert about 1 year ago in RingCentral Admin Portal 0 Under review

Add Public Holidays into the Call Queue Schedule

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...
Damian Kopacki about 1 year ago in RingCentral Admin Portal 0 Under review