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RingCentral Admin Portal

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Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams 3 months ago in RingCentral Admin Portal 1 Under review

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas 3 months ago in RingCentral Admin Portal 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 4 months ago in RingCentral Admin Portal / RingCentral Analytics 2 Under review

Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White 10 months ago in RingCentral Admin Portal 1 Under review

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND
Rodolfo Sasabo over 1 year ago in RingCentral Admin Portal 0 Under review

Custom Answering Rule: Add Recurring Events for Holidays

Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must p...
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user. I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the...
Admin Basit Ghafoor 4 months ago in RingCentral Admin Portal 1 Under review

Consistently list Emergency Response Locations in User Download

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...
Dean Eckstrom 5 months ago in RingCentral Admin Portal 0 Under review

Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff 5 months ago in RingCentral Admin Portal 2 Under review

REMOVE "Always ring for at least 30 seconds before forwarding is completed."

Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me th...
Roger Lopez 9 months ago in RingCentral Admin Portal 0 Under review