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RingCentral Admin Portal

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Grant ability for Admins to remove holds on phones being updated

Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping ...
Joseph Williams 15 days ago in RingCentral Admin Portal 0 Under review

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams 15 days ago in RingCentral Admin Portal 1 Already exists

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross 19 days ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Option to choose the file type when backing up call recordings externally

This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
Anim Rahman 19 days ago in RingCentral Admin Portal 0 Under review

Apply User Templates at Add User Screen

We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a templ...
Jake Anhalt 19 days ago in RingCentral Admin Portal 0 Under review

Be able to reinstate a deleted employee

In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrie...
Jasmine Saunchegrow 19 days ago in RingCentral Admin Portal 0 Under review

Live Agents reachability regardless of the Account plan tier

Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-...
Vince Vales Jr 19 days ago in RingCentral Admin Portal 0 Under review

Allow activation\deactivation of Custom Rule from an IVR

In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without...
Kevin Schwenk 20 days ago in RingCentral Admin Portal / RingCentral Phone 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 21 days ago in RingCentral Admin Portal 0 Under review

Enable the downloading of incoming and outgoing of fax report feature.

Enable the downloading of incoming and outgoing of fax report feature.
Maria Marbella 21 days ago in RingCentral Admin Portal 0 Under review