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RingCentral Admin Portal

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Case Portal - Filter Capabilities on Headers - Case Status

I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases
Elizabeth Witte 28 days ago in RingCentral Admin Portal 0 Under review

Multisite - Phone Directory Limited to site not entire company

With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire ...
Huw David 29 days ago in RingCentral Admin Portal 0 Under review

Editing Main Admin & Internal Messaging (Privacy Liability Moderation)

Hey RingCentral, A contractor set up our business with you and they are no longer with us. I've been co administering this account with her since the beginning. Someone else took her position and we gave the account to him, not realizing that they...
Andrew Chavez about 1 month ago in RingCentral Admin Portal 0 Under review

Show Where Email is assigned if trying to Add Email to an Extension

Currently, if you attempt to add an email as a fax sender, and that email is assigned to another extension, there is no way, other than to manually check every extension to find that email address. This is daunting when you cannot export all exten...
Donnie Brewer about 1 month ago in RingCentral Admin Portal 0 Under review

Export of all Fax User Data

The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or ...
Donnie Brewer about 1 month ago in RingCentral Admin Portal 0 Under review

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik about 1 month ago in RingCentral Admin Portal 0 Under review

Shared Logs

Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
Susse x press about 1 month ago in RingCentral Admin Portal 0 Under review

Copy Custom Answering Rules to other Sites

My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location. It's Oct 31'st 2022 a...
Cole Devitt about 1 month ago in RingCentral Admin Portal 0 Under review

Search for specific numbers when adding number

Currently, when adding a new local number to the account via admin portal there is no way to search for a specific number. Instead you must view all available numbers and refresh or go through a list. It would be more convenient to have the abilit...
David Rodriguez about 1 month ago in RingCentral Admin Portal 0 Under review

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte about 1 month ago in RingCentral Admin Portal 3 Already exists