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RingCentral Admin Portal

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Visual Call Editor in Call Queue Menu

Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
Brett Spring 15 days ago in RingCentral Admin Portal 0 New

We would like to prevent users from editing their profile information and pictures.

We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistanc...
Stephen McAbee 16 days ago in RingCentral Admin Portal 0 New

Dynamic Call Queue Membership

Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = true Department = Recr...
Chris Morgan 16 days ago in RingCentral Admin Portal 0 New

Send email notifications when paging devices' status changes.

We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.
Derek Shirley 16 days ago in RingCentral Admin Portal 0 New

Automatically Add/ Remove Live Report Licenses

It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thi...
Alex Diaz 19 days ago in RingCentral Admin Portal 0 New

Add On/Off Toggle for each Call Queue being Managed

My account has a work around method that takes a Call Queue that I am included in and it forwards to a Queue that I am not included in but behaves identical to the first one. When the custom rule is turned on within the first Queue it allows me to...
Adam Munsterman 20 days ago in RingCentral Admin Portal 0 New

There should be a way to globally turn off email notifications for emails and other aspects.

In case their is a phishing campaign and we need to temporarily halt email notifications without having to go through hundreds of users individually.
Miguel Martinez 20 days ago in RingCentral Admin Portal 0 New

Option To Undo The Action For Deleted User

Option To Undo The Action For Deleted User
Ralph Reyes 21 days ago in RingCentral Admin Portal 0 New

Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues

This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
Jake Fletcher IT 22 days ago in RingCentral Admin Portal 0 New

Call waiting to apply on call queue members.

Call queue members to have call waiting enabled.
Rinny Dela Cruz 26 days ago in RingCentral Admin Portal 0 New