RingCentral Admin Portal

Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.

Add special number to incoming caller ID from Call Queue

Customer request if ever the attachment was corrupted they want to see a prompt that attachment needs to update or revise.

We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up ou...

Have an option to be able to edit the address shown in the old billing statement or invoice.

Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS ...

Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)

In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege." It would b...

Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.

Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls) we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all t...