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RingCentral Admin Portal

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to be able to attach attachment thru google drive in the fax services

to be able to attach attachment thru google drive in the fax services When we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
ANGELA A 17 days ago in RingCentral Admin Portal 0 New

Automatically go to after hours for holidays

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and t...
Charis Appointments 8 months ago in RingCentral Admin Portal 0 Under review

Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user. I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the...
Admin Basit Ghafoor 6 months ago in RingCentral Admin Portal 2 Under review

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik 3 months ago in RingCentral Admin Portal 0 Under review

Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the u...
Jerry Be 7 months ago in RingCentral Admin Portal 0 Under review

Fax Icon pointed to the fax extension

Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
Carl Villella 10 days ago in RingCentral Admin Portal 0 New

Individual contact listings per site code

Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
Anton van der Walt 10 days ago in RingCentral Admin Portal 0 New

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund 6 months ago in RingCentral Admin Portal 0 Under review

Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams 4 months ago in RingCentral Admin Portal 1 Under review

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas 5 months ago in RingCentral Admin Portal 0 Under review