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RingCentral Admin Portal

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Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 9 months ago in RingCentral Admin Portal 1 Under review

Ability to assign dedicated fax number to multiple users

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
Ralph Reyes 5 months ago in RingCentral Admin Portal 1 New

Ability to add number or coworker in ring settings of user template

There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
Admin Yealink about 1 month ago in RingCentral Admin Portal 0 New

Call Waiting options to redirect when turned off

When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail. Call Not Answered has the ability to select different option to redirect...
Peter Daniel about 1 month ago in RingCentral Admin Portal 0 New

Admin able to review all messages.

Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account. I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients...
Stephen Samuel about 1 month ago in RingCentral Admin Portal 0 New

Different schedule hours for call queue members to be available at certain time periods over a day

Is it possible to set custom schedules for specific call queue members throughout a day? i.e. member 1 is available between 9am and 5pm their local time (EST) Member 2 is available between 9am and 5pm their local time (PST) Member 3 is available b...
Doroteo Valle 22 days ago in RingCentral Admin Portal 0 New

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest almost 3 years ago in RingCentral Admin Portal 26 Planned

Hide the "My next steps" tab on myringcentral.com

You should be able to hide/acknowledge this red badge to remove it.
Bob Aldis 23 days ago in RingCentral Admin Portal 0 New

Add an Option to Toggle to Classic View in Admin Portal

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...
CORE Communications LLC 3 months ago in RingCentral Admin Portal 5 New

Old Bill Statement Address Change

Have an option to be able to edit the address shown in the old billing statement or invoice.
James Peterson 7 days ago in RingCentral Admin Portal 0 New