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RingCentral Admin Portal

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Service Web: Port-In Date for Numbers Visible

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...
Taylor Wells 6 months ago in RingCentral Admin Portal 0 Under review

Custom ring back time settings needed in Admin portal.

We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business dur...
Eric Entin about 2 months ago in RingCentral Admin Portal 0 Under review

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest 8 months ago in RingCentral Admin Portal 0 Future consideration

Call Queue Manager Roles - Members Role vrs Member Management Role

I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to ...
Heidi Huebner 28 days ago in RingCentral Admin Portal 0 Under review

Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley about 2 months ago in RingCentral Admin Portal 1 Under review

call recording greeting message using text-to-speech

Currently users will have to upload the mp3 file for the greeting message. The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording gree...
Thanh Bui 19 days ago in RingCentral Admin Portal 0 Under review

Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto 6 months ago in RingCentral Admin Portal 0 Under review

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross 10 days ago in RingCentral Admin Portal 0 New

Email Notification for all Incidences (Service Down)

If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notificatio...
Safuvan Kooliyat 4 months ago in RingCentral Admin Portal 0 Under review

Apply User Templates at Add User Screen

We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a templ...
Jake Anhalt 11 days ago in RingCentral Admin Portal 0 New