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RingCentral Admin Portal

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List of users who access of ringcentral in mobile phone.

It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting...
Rajveer Damami 6 days ago in RingCentral Admin Portal 0 New

RingGroups

RingGroups can be highly disruptive to call flows if not managed. It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their ...
Ken L 6 days ago in RingCentral Admin Portal 0 New

SMS Registration

If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
David Summers 6 days ago in RingCentral Admin Portal 0 New

Be able to change the number of times prompt or company greeting is being played

It would be helpful to be able to change the number of times the greeting is being played if customer enters no action for the calls to be either connected to an extension or disconnected instead of having the greeting played 3 times by default wh...
RingCentral Tester Account 11 days ago in RingCentral Admin Portal 0 New

see all direct call forwardings in (downloaded) user list

it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.
Holger Haase about 2 months ago in RingCentral Admin Portal 1 New

List of Active Feature Being Used.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
RingCentral Tester Account 8 days ago in RingCentral Admin Portal 0 New

Answer incoming call when engaged on another call

When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
Tracy Dubin 8 days ago in RingCentral Admin Portal 0 New

prompts library available anywhere as an upload

Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
Robert Kuryk 8 days ago in RingCentral Admin Portal 0 New

911 Address / site address applicable for all address fields or address book

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
Robert Kuryk 8 days ago in RingCentral Admin Portal 0 New

ability to copy / duplicate an IVR item (prompt for new extension)

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
Robert Kuryk 8 days ago in RingCentral Admin Portal 0 New