RingCentral Admin Portal

Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is th...

Once you have added a custom cover page in the RC app we need to be able to set the default cover page as the default in the RC Admin portal. Speaking with support they said this can not be done currently.

Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Pleas...

Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...

The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located. The site column is OK, but that doesn't tell me anything other than what I confi...

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...

Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not

You should be able to list users by last name. When you have thousands of users you may be searching by last name.

If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system