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RingCentral Admin Portal

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Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.

Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is th...
David Hutchison about 2 months ago in RingCentral Admin Portal 2 New

Custom Coverpage Default in Admin portal

Once you have added a custom cover page in the RC app we need to be able to set the default cover page as the default in the RC Admin portal. Speaking with support they said this can not be done currently.
Bruce Bonar 7 days ago in RingCentral Admin Portal 0 New

Feature to filter the call log based on the call origin

Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Pleas...
Khalil Nash 7 days ago in RingCentral Admin Portal 0 New

Transfer existing message from old mailbox to new user extension mailbox

Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
RC Tester Account 14 days ago in RingCentral Admin Portal 0 New

Allow Call Queues to Have an Exit Button and Announce a Caller's Place in the Queue

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...
Andre Gilbert 21 days ago in RingCentral Admin Portal 0 New

Phone IP Addresses

The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located. The site column is OK, but that doesn't tell me anything other than what I confi...
John Oliphant 28 days ago in RingCentral Admin Portal 0 New

Add a feature that enables DND to turn on while the user is in an active call.

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...
Peter Daniel 29 days ago in RingCentral Admin Portal 1 New

Checking the Firmware version via the admin portal

Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not
Richard Patungan 8 days ago in RingCentral Admin Portal 0 New

List users by last name

You should be able to list users by last name. When you have thousands of users you may be searching by last name.
John Dodd 15 days ago in RingCentral Admin Portal 0 New

Phone registration Log (Deskphone)

If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
Richard Patungan about 1 month ago in RingCentral Admin Portal 0 New