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RingCentral Admin Portal

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Service Web: Port-In Date for Numbers Visible

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...
Taylor Wells 6 months ago in RingCentral Admin Portal 0 Under review

call recording greeting message using text-to-speech

Currently users will have to upload the mp3 file for the greeting message. The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording gree...
Thanh Bui 18 days ago in RingCentral Admin Portal 0 Under review

Call Queue Manager Roles - Members Role vrs Member Management Role

I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to ...
Heidi Huebner 27 days ago in RingCentral Admin Portal 0 Under review

Apply User Templates at Add User Screen

We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a templ...
Jake Anhalt 10 days ago in RingCentral Admin Portal 0 New

Be able to reinstate a deleted employee

In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrie...
Jasmine Saunchegrow 10 days ago in RingCentral Admin Portal 0 New

Live Agents reachability regardless of the Account plan tier

Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-...
Vince Vales Jr 10 days ago in RingCentral Admin Portal 0 New

Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley about 2 months ago in RingCentral Admin Portal 1 Under review

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest 8 months ago in RingCentral Admin Portal 0 Future consideration

Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto 6 months ago in RingCentral Admin Portal 0 Under review

Improve customer service, hire humans

no support number available.
Dr. Joseph Arevalo DC 11 days ago in RingCentral Admin Portal 0 New