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RingCentral Admin Portal

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Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user. I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the...
Admin Basit Ghafoor 6 months ago in RingCentral Admin Portal 3 Under review

Automatically go to after hours for holidays

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and t...
Charis Appointments 8 months ago in RingCentral Admin Portal 0 Under review

We would like the ability to upload an on hold recording to all our extensions at one time

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...
Tom Shock 9 days ago in RingCentral Admin Portal 0 New

Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the u...
Jerry Be 7 months ago in RingCentral Admin Portal 0 Under review

Billing contact should have RingCentral phone number contact, and a non-RingCentral phone number for case of disconnection only

Billing contact person should be contacted through RingCentral number in all cases except if the service is no longer available for some reason.
SuperAdmin SuperAdmin 10 days ago in RingCentral Admin Portal 0 New

Block Calls

I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to...
Anthony Cervelli 10 days ago in RingCentral Admin Portal 0 New

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik 3 months ago in RingCentral Admin Portal 0 Under review

Saving contact calls in one master account

When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its fo...
William Mervin about 1 month ago in RingCentral Admin Portal 0 New

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund 6 months ago in RingCentral Admin Portal 0 Under review

Remove automatically setting user hours to custom if adding a user to a multisite.

We recently discovered that when you add new users to a multi-site it automatically changes the user's schedule from 24 hours to custom. It then copies the site hours under the Auto Receptionist. If the site hours are changed, the user hours remai...
Nactel Admin 11 days ago in RingCentral Admin Portal 0 New