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RingCentral Admin Portal

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Undo Button

The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.
Dennis Stratman about 2 months ago in RingCentral Admin Portal 0 Under review

Download SMS content

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
Aya Vince Cruz 3 months ago in RingCentral Admin Portal 0 Under review

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 9 months ago in RingCentral Admin Portal 1 Under review

"Ability to retain the initial call queue name when transferring to another call queue."

Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answe...
Leigh Baltazar 11 days ago in RingCentral Admin Portal 0 New

Ability to assign dedicated fax number to multiple users

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
Ralph Reyes 6 months ago in RingCentral Admin Portal 1 New

block route of call to extensions that are not included in the ivr

It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr
Rammy Amante 12 days ago in RingCentral Admin Portal 0 New

IVR Fax and SMS options

Each IVR should have the options for where faxes and texts should be forwarded to. Just like Call Queues. Right now, the fax or text is just sent to whomever the main number forwards to.
Rob Shelby 23 days ago in RingCentral Admin Portal 0 New

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest almost 3 years ago in RingCentral Admin Portal 26 Planned

fax confirmation page - fax transmission log

Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are sm...
Joseph Tully 7 days ago in RingCentral Admin Portal 0 New

Ability to add number or coworker in ring settings of user template

There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
Admin Yealink about 2 months ago in RingCentral Admin Portal 0 New