RingCentral Admin Portal

The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...

Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answe...

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.

It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr

Each IVR should have the options for where faxes and texts should be forwarded to. Just like Call Queues. Right now, the fax or text is just sent to whomever the main number forwards to.

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...

Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are sm...

There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.