RingCentral Admin Portal

Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.

the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...

This could be logging in. Also if they have received any calls in the last 90 days.

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...

- cx ask if there is a way to turn off monthly ACR notification - cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor