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RingCentral Admin Portal

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Restrict access to Admin Portal by geographic location of IP address

Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security b...
O-Ren Ishii 10 months ago in RingCentral Admin Portal 2 Under review

Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker over 1 year ago in RingCentral Admin Portal 0 Under review

When a user's email is changed, it should also change the voicemail to email notification

when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.
Rachel Brefo-Burroughs 3 months ago in RingCentral Admin Portal 0 Under review

Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto 12 months ago in RingCentral Admin Portal 0 Under review

Closed for Bank Holidays

It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
Pharmacist @ VIGO 4 months ago in RingCentral Admin Portal 0 Under review

Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a larg...
Jennifer Cuevas 2 months ago in RingCentral Admin Portal 0 Under review

Block spam SMS to main number

It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
Tonja Rector about 2 months ago in RingCentral Admin Portal 0 Under review

Centrally backup SMS/MMS messages in Archiver

I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Health...
Marty Upton 6 months ago in RingCentral Admin Portal 0 Under review

Rate Center Changes

It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just hap...
Brian Miller 6 months ago in RingCentral Admin Portal 0 Under review

Notification for threshold on data retention.

We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios: Keeping track of auto recorded calls that are about to be deleted. Managing cloud/computer storage.
Jairus Candelaria 6 months ago in RingCentral Admin Portal 0 Under review