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RingCentral Admin Portal

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Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker about 1 year ago in RingCentral Admin Portal 0 Under review

Account-Wide Holiday Settings and/or Holiday Templates

Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily...
Guest over 1 year ago in RingCentral Admin Portal 4 Under review

Change the name of "Main Site" when multi-site is enabled

I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
Trevor Harrison 3 months ago in RingCentral Admin Portal 0 Under review

Disable 4-1-1 Directory Assistance

If a user dials 4-1-1 and then releasises there mistake we instantly get charged $2.75 even if the call didn't go through. I proposal that Admins shuld be able to disable this feature company wide as it's outdated and should be dropped, as 4-1-1 i...
Trevor Harrison 3 months ago in RingCentral Admin Portal 0 Under review

Bring back disabling of "Dial by Name Directory" to prevent hackers from finding out who all your users are in your business to social engineer them

For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.
Trevor Harrison 3 months ago in RingCentral Admin Portal 0 Under review

Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear som...
Joshua Blackwell about 1 year ago in RingCentral Admin Portal 1 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael about 2 months ago in RingCentral Admin Portal 1 Under review

Password and PIN Expiration Requirement

Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
Niki Martschinske 11 months ago in RingCentral Admin Portal 3 Under review

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross 17 days ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Add Contact Groups that can be applied to different sites

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...
David Nosack 3 months ago in RingCentral Admin Portal 2 Under review