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RingCentral Admin Portal

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The capability for administrators to control end user's ability to integrate Personal (unapproved) accounts and the installation of Apps (unapproved) within the RC App

In the Corporate world information integration is tightly controlled by Policy and Regulation. The ability for end user's to integrate personal accounts in to a Company provided system allows users to easily move information to and from these syst...
Brad Baggett about 1 year ago in RingCentral Admin Portal 0 Under review

Inbound: Toll-Free vs Local call graph

our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait fo...
Mike Schimento over 1 year ago in RingCentral Admin Portal 0 Under review

The ability to "turn off/hop out" of a call group without having to manually change the call group each time.

This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for i...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Company-wide option to prevent outbound calls to all non toll-free numbers

We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would ...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Remove temporary info from emergency address

My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Routing to Certain Members by Area Code

I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...
Emily Munson over 1 year ago in RingCentral Admin Portal 1 Under review

Fax Notification Via Encrypted Email

Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Multiple Phone Numbers for Caller ID's in User Settings Template

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review