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RingCentral Admin Portal

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Notify the user community of major changes to how RingCentral acts based on user actions

Recently, you changed what happens when a user is Deactivated then deleted. Previously, the DL was moved to Unassigned Extensions. Now the DL is deleted, the license put in a pool, and the number put in Number Inventory. We think two things: 1. Th...
Roger Mulock 12 months ago in RingCentral Admin Portal 1 Under review

Default User Settings when submitting Cases in RC Support

Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
Martin Thompsen about 1 year ago in RingCentral Admin Portal 1 Under review

Character Limit is too short when naming a Phone #

Please increase the character limit on the "Name" field of the "Number Detail Page".
Sasha Madfes about 1 year ago in RingCentral Admin Portal 0 Under review

Report to show availability for calls for team members

I would like to see how much time team members have their status on available during the working day.
Jennifer Thoele about 1 year ago in RingCentral Admin Portal 0 Under review

Bulk editing of queue members

We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
Travis Cook about 1 year ago in RingCentral Admin Portal 0 Under review

Forward Fax # directly to email address

We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
Kelly Coleman about 1 year ago in RingCentral Admin Portal 0 Under review

To Check from user extension profile which call queue the extension belongs.

I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
Julius Flores about 1 year ago in RingCentral Admin Portal 0 Under review

Download all outbound faxes sent by all extensions

Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually...
Jake Fletcher IT about 1 year ago in RingCentral Admin Portal 0 Under review

Customize messaging notifications by time/day

Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.
Kristen Zachary about 1 year ago in RingCentral Admin Portal 0 Under review

Allow Super Admin to view/remove all categories created in RC/Restrict access to create new categories

Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would be...
Faith Alexander about 1 year ago in RingCentral Admin Portal 0 Under review