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RingCentral Admin Portal

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Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...
Emily Munson over 1 year ago in RingCentral Admin Portal 1 Under review

Fax Notification Via Encrypted Email

Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Multiple Phone Numbers for Caller ID's in User Settings Template

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Downloaded Phone Numbers to show in E164 format

I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
Ty Stephens over 1 year ago in RingCentral Admin Portal 0 Under review

IVR Invalid Key Press

Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 k...
Ivan Goldsmith over 1 year ago in RingCentral Admin Portal 0 Under review

Report/Query that shows user settings

This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile. EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see wh...
Mike Schimento over 1 year ago in RingCentral Admin Portal 0 Under review

Voicemail notification subject

We would like to have a custom voicemail notification subject
Rodolfo Sasabo over 1 year ago in RingCentral Admin Portal 1 Under review

Export Call Queues with all Call Queue details - Reports Feature

Hi Team, There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Audit log for voicemail/message downloads

A log of employees that have downloaded messages/voicemails. It would help identify inappropriate usage of the files. Help protect employers in data sensitive situations.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review