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RingCentral Admin Portal

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Portability /Admin Portal

Hi everyone, Currently, if we want to have the date of the portability request, we must open the order number. It would be interesting to have the date at this screen instead of having n/a Thanks
Sonia MARCE over 1 year ago in RingCentral Admin Portal 0 Under review

Admin portal - Telephones - Resynch group of phones

In the Admin Portal for telephones listed, allow checking the phones and sending a resynch to multiple phones at one time. Also, it would help to show the extension number along with the assigned extension name (and to be able to search by that nu...
Richard Valenta over 1 year ago in RingCentral Admin Portal 0 Under review

Add Restart All Phones Option to ACO Management Console

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...
Lee Collard over 1 year ago in RingCentral Admin Portal 0 Under review

On hold IVR menu allowing callers to press a button to be transferred to Voicemail

Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. Thi...
Jason Webster over 1 year ago in RingCentral Admin Portal 0 Under review

A platform for management to be able to view all outgoing and incoming SMS messages from callers

This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.
Tiffany Sousley over 1 year ago in RingCentral Admin Portal 1 Under review

Option for voicemail to use specific extension's greeting instead

When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions. Example: Incoming call to a que...
James Framke over 1 year ago in RingCentral Admin Portal 0 Under review

Character Limit is too short when naming a Phone #

Please increase the character limit on the "Name" field of the "Number Detail Page".
Sasha Madfes over 1 year ago in RingCentral Admin Portal 0 Under review

Make switching phones between users less maddening

It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone. Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropd...
Greg Rizos over 1 year ago in RingCentral Admin Portal 0 Under review

calendar for holidays

It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
Makesha Bailey almost 2 years ago in RingCentral Admin Portal 2 Under review

Enable all extension recordings on creation

Have a tick box that will enable call recordings on all extensions when they are created. When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.
Trevor van Minnen almost 2 years ago in RingCentral Admin Portal 0 Under review