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Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call rec...
Matthew Lamb almost 2 years ago in RingCentral Admin Portal 0 Under review

SUPER ADMIN's recording calls CAN'T BE LISTEN by the other admins

I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future....
GABRIEL ILIES almost 2 years ago in RingCentral Admin Portal 0 Under review

Call Queue - Disable Email Notification when User is Added to a queue

Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day. If there was a setting at the User level to prevent...
Brandon Hein almost 2 years ago in RingCentral Admin Portal 0 Under review

Contacts

Upload outlook contacts to deskphone
Anthony Jabal almost 2 years ago in RingCentral Admin Portal 0 Under review

Max Character Length in Name Field (Service Portal > Phone Numbers)

The max character allowed on the name field in : "Phone Numbers --> All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field. As shown in screen grab...
Taylor Wells almost 2 years ago in RingCentral Admin Portal 0 Under review

Present Disclaimer of 24 hour waiting period to enable international calling in admin portal

I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why ...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable". But the only option showing in the drop down is...
Matthew Lamb about 2 years ago in RingCentral Admin Portal 0 Under review

Bulk SMS Messages and allow hyperlinks

Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.
Isra Kudratov about 2 years ago in RingCentral Admin Portal 1 Under review

RingCentral Billing/Cost Analysis, Budgets & Alerts

Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalL...
Fraz Hamid about 2 years ago in RingCentral Admin Portal 0 Under review

I need a extension of call recording lasting longer than 3 months.

I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recordi...
Guest about 2 years ago in RingCentral Admin Portal 1 Under review