Skip to Main Content

RingCentral Admin Portal

Showing 899

Live Reports - filter calls with low duration

In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not. When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls ...
Daniel Neuhoff 11 months ago in RingCentral Admin Portal 1 Under review

Visibility into pending changes on the Cloud PBX

Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend ...
Thomas Howell 12 months ago in RingCentral Admin Portal 0 Under review

Directory assistance publishing for non-main numbers.

We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.
Patrick Audley 12 months ago in RingCentral Admin Portal 0 Under review

Limit user access to Call-Forwarding and Call-Forwarding Destinations

Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter int...
Jonathan M Farley 12 months ago in RingCentral Admin Portal 0 Under review

Enable multiple Automatic Voice Recording Announcements

We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording annou...
Zak Pole 12 months ago in RingCentral Admin Portal 0 Under review

We need an option to Edit the uniqueness of the email address used for every extension

Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created th...
Frank Jaroy about 1 year ago in RingCentral Admin Portal 0 Under review

Outbound Call Prefix for US

Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area...
John Gardner about 1 year ago in RingCentral Admin Portal 1 Under review

RingMe buttons for Site Numbers

It should be possible to create RingMe buttons for any externally reachable number that can be dialed. I would also suggest that instead of implementing the RingMe in the Admin Portal rather than for each extension. That is difficult for an admini...
Brian Erle about 1 year ago in RingCentral Admin Portal 0 Under review

Require two-factor-authentication when calling into Ring Central for support etc.

RingCentral should provide the two-factor-autentication for when users call into RingCentral for various suport and service chanfges. Using an authenticator app with a 6-digit code changing every 30 seconds would drastcly improve our accounts secu...
Trevor Harrison about 1 year ago in RingCentral Admin Portal 0 Under review

Trying to change our 800 number caller ID to our DBA

We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
altPrint Admin about 1 year ago in RingCentral Admin Portal 0 Under review