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RingCentral Admin Portal

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Holiday Schedule

Saves time building a manual holiday schedule: the app would automatically retrieve the Federal Holidays (for USA) or Bank Holidays (for UK) on an annual basis (Jan of each year most likely) and automatically create a templae that can be applied i...
MOK Pers about 1 month ago in RingCentral Admin Portal 0 Under review

Roles by Department

Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
Kent Atzinger about 1 month ago in RingCentral Admin Portal 0 Under review

Add Outgoing Fax via Email

Add Faxes Sent via Email in Avaya Cloud. See attached.
Carissa Sawyer about 1 month ago in RingCentral Admin Portal 0 Under review

Admin Portal alert if a phone is offline

In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
Tracey Lulek about 1 month ago in RingCentral Admin Portal 0 Under review

RingCentral Portal Transfers: Search by order no or telephone number

When reviewing port orders and transfers in the port (link below), i would like to be able to search by both order number and telephone number. https://service.ringcentral.com/application/company/phoneNumbers/transferredAndVanity/numberOrders
Fraz Hamid about 1 month ago in RingCentral Admin Portal 0 Under review

See list of devices the user has logged in to.

Show all the devices that the user has logged into, including the mobile app on a cell phone.
Peter Norgaard about 1 month ago in RingCentral Admin Portal 0 Under review

Set Incoming Call Ring Duration for Phone Handset using a Template

In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset. By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / ...
Huw David about 1 month ago in RingCentral Admin Portal 0 Under review

Suspected robocall / scammer

Why does my phone ring when the system detects a suspected robocaller? Ring will not let the call go through but the phone still rings and is frustrating
Lisamarie Russell about 1 month ago in RingCentral Admin Portal 0 Under review

Have Web portal and App display company name if no specific person is listed for contact

For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person,...
David-Jay Yamaguchi about 1 month ago in RingCentral Admin Portal 0 Under review

Allow a group manager to view all call logs for his group - fix call log filtering

Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are sele...
Kristina Tothova about 1 month ago in RingCentral Admin Portal 0 Under review