Skip to Main Content

RingCentral Admin Portal

Showing 711

Digital line as Outbound caller id

Currently, main line is being a default as outbound caller ID of newly created extension. It would be best if there will be an option in creating an extension to choose which caller ID to reflect.
Jessa Remo over 1 year ago in RingCentral Admin Portal 0 Under review

Give capability to have rotating marketing messages for hold & call transfer custom ringing.

It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow more extension to utilize the simultaneous ring option

Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the busi...
Service Department 6 months ago in RingCentral Admin Portal 0 Under review

Add Restart All Phones Option to ACO Management Console

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...
Lee Collard 6 months ago in RingCentral Admin Portal 0 Under review

During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
Roger Mulock 6 months ago in RingCentral Admin Portal 0 Under review

Activate Limited Extensions

It would be great to be able to activate limited extensions when creating them. The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activ...
Cory Barnes over 1 year ago in RingCentral Admin Portal 0 Under review

Locate a User/Extension to see if they are associated with a Call Queue

I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Only one sign in required for all RingCentral web sites

Please allow all RingCentral sites to share my currently logged in status. Why do I have to log in several times using the same credentials when browsing to https://service.ringcentral.com https://support.ringcentral.com https://ideas.ringcentral....
Ian Callard over 1 year ago in RingCentral Admin Portal 0 Under review

Allow download of all extensions

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...
Cory Barnes 6 months ago in RingCentral Admin Portal 0 Under review

Allow site manager to trigger afterhours rule for site without granting admin permissions

Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR. This would be especially helpful for early/emergency closure of a site due to weather.
Cory Barnes 6 months ago in RingCentral Admin Portal 0 Under review