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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Turn off outbound faxing by user

We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can...
Heidi Huebner almost 2 years ago in RingCentral Admin Portal 0 Under review

Portability /Admin Portal

Hi everyone, Currently, if we want to have the date of the portability request, we must open the order number. It would be interesting to have the date at this screen instead of having n/a Thanks
Sonia MARCE almost 2 years ago in RingCentral Admin Portal 0 Under review

Admin portal - Telephones - Resynch group of phones

In the Admin Portal for telephones listed, allow checking the phones and sending a resynch to multiple phones at one time. Also, it would help to show the extension number along with the assigned extension name (and to be able to search by that nu...
Richard Valenta almost 2 years ago in RingCentral Admin Portal 0 Under review

A platform for management to be able to view all outgoing and incoming SMS messages from callers

This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.
Tiffany Sousley almost 2 years ago in RingCentral Admin Portal 1 Under review

Option to Assign Default User Template

Allow for the ability to assign a default user template upon creation of a user.
Melanie Kovacs almost 2 years ago in RingCentral Admin Portal 0 Under review

Option for voicemail to use specific extension's greeting instead

When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions. Example: Incoming call to a que...
James Framke almost 2 years ago in RingCentral Admin Portal 0 Under review

Character Limit is too short when naming a Phone #

Please increase the character limit on the "Name" field of the "Number Detail Page".
Sasha Madfes almost 2 years ago in RingCentral Admin Portal 0 Under review

Make switching phones between users less maddening

It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone. Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropd...
Greg Rizos almost 2 years ago in RingCentral Admin Portal 0 Under review

Directory lisiting

I only want to list the number I ported over in directory listing rather than the ring central number. My business has been identified by this number for 40 years. I do not want 2 numbers listed. That is confusing.
Jim McCall almost 2 years ago in RingCentral Admin Portal 0 Under review

calendar for holidays

It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
Makesha Bailey about 2 years ago in RingCentral Admin Portal 2 Under review