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RingCentral Admin Portal

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Chat logs for RingCentral

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...
Lynnette Hitchcock over 2 years ago in RingCentral Admin Portal 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra over 2 years ago in RingCentral Admin Portal 1 Under review

User Admin - Select who they can administer

We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the a...
Susan Pieroni over 2 years ago in RingCentral Admin Portal 1 Under review

Completely anonymous compliance lines

Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.
Damian Marinaccio over 2 years ago in RingCentral Admin Portal 0 Under review

Voicemail and Voicemail Redirect Reports in Analytics

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...
Hannah Tieu over 2 years ago in RingCentral Admin Portal 0 Under review

level IVR/enabling the dial by extension option

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
John Ramirez over 2 years ago in RingCentral Admin Portal 1 Under review

Add abilty to search and add vanity US toll-free numbers on UK multi-site system

This is currently available on the US based systems.
James Ronald over 2 years ago in RingCentral Admin Portal 0 Under review

Allow the use of Enter key on Admin password pop-ups.

When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image) It would be nice to have two things occur at that point: Focus on the box brings the cursor to the password field...
Joe Cache - 1601 over 2 years ago in RingCentral Admin Portal 1 Under review

Custom Rules - Include Name of Rule On Each Step/Screen

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin schedulin...
Wendy Busse-Coleman over 2 years ago in RingCentral Admin Portal 0 Under review