RingCentral Admin Portal

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.

We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the a...

Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

This is currently available on the US based systems.

When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image) It would be nice to have two things occur at that point: Focus on the box brings the cursor to the password field...

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin schedulin...