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RingCentral Admin Portal

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Automatic Billing address correction in the RC billing address database

Having frequent issues when updating the credit card on file in the RC web portal on the billing address. It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate. Even bet...
Vince Vales Jr 4 months ago in RingCentral Admin Portal 0 Under review

Allow customization of phone greeting that is currently unavailable.

After a caller leaves a voicemail and presses pound for more options, the greeting that they hear is not currently customizable according to RC support. We would want to customize the message below, or any other system prompts. To listen your mess...
Sasson Sarooei 4 months ago in RingCentral Admin Portal 0 Under review

Allow more extension to utilize the simultaneous ring option

Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the busi...
Service Department 4 months ago in RingCentral Admin Portal 0 Under review

Allow different language settings for individual user settings, such as voicemail greetings

Right now the system greetings pull from the user's language setting, it would be useful to allow the user to set a different language for each greeting, or at minimum the voicemail greetings. We have some situations where users would like to use ...
Daniel Raiche 4 months ago in RingCentral Admin Portal 0 Under review

Add Restart All Phones Option to ACO Management Console

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...
Lee Collard 4 months ago in RingCentral Admin Portal 0 Under review

During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
Roger Mulock 4 months ago in RingCentral Admin Portal 0 Under review

Reset and assign option for not activated lines

if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name ...
Ken OConnor 4 months ago in RingCentral Admin Portal 0 Under review

Allow download of all extensions

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...
Cory Barnes 4 months ago in RingCentral Admin Portal 0 Under review

Allow site manager to trigger afterhours rule for site without granting admin permissions

Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR. This would be especially helpful for early/emergency closure of a site due to weather.
Cory Barnes 4 months ago in RingCentral Admin Portal 0 Under review

Suppress page notification on desk phone when user is on a mobile app call

If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other en...
Steve Lekutis 4 months ago in RingCentral Admin Portal 0 Under review