RingCentral Admin Portal

The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".

For every user, in user details/general tab there is a checkbox that states: "Yes, I would like to receive information on product education, training materials etc." I would like to be able to list all users with this box checked.

The ustomer would like the ability to have more than one call handling option available for a given schedule block (business hours, after hours, etc.) For exmaple, if a call comes in after hours - they can only send the call to the call queue's vo...

Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to

When the Holiday or Business Schedule is only at the IVR, allowing forwarding of unanswered direct dial calls to the IVR would invoke the Schedules for routing to the appropriate IVR menu.

Requesting for an added feature where call logs will have an option filter to show who dialed into the conference line of the RC customer from outside of their organization.

Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.

I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Rig...

Ability to remove number from an existing group SMS. Currently, it is not possible to edit the number on the existing group SMS. It would be easy if it will have that option instead of creating a new one. Hope you can consider.

This can be useful so that I can prevent unwanted text messages but still be able to see the sender