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RingCentral Admin Portal

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During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
Roger Mulock 4 months ago in RingCentral Admin Portal 0 Under review

Reset and assign option for not activated lines

if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name ...
Ken OConnor 4 months ago in RingCentral Admin Portal 0 Under review

Allow download of all extensions

Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers. Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to ...
Cory Barnes 4 months ago in RingCentral Admin Portal 0 Under review

Allow site manager to trigger afterhours rule for site without granting admin permissions

Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR. This would be especially helpful for early/emergency closure of a site due to weather.
Cory Barnes 4 months ago in RingCentral Admin Portal 0 Under review

Suppress page notification on desk phone when user is on a mobile app call

If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other en...
Steve Lekutis 4 months ago in RingCentral Admin Portal 0 Under review

Reports or Audits of Paging groups usage

We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call log...
Ken OConnor 4 months ago in RingCentral Admin Portal 0 Under review

A platform for management to be able to view all outgoing and incoming SMS messages from callers

This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.
Tiffany Sousley 5 months ago in RingCentral Admin Portal 1 Under review

Option to Assign Default User Template

Allow for the ability to assign a default user template upon creation of a user.
Melanie Kovacs 5 months ago in RingCentral Admin Portal 0 Under review

Key Presses

Hello, I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.
Brenna Rabon 5 months ago in RingCentral Admin Portal 0 Under review

Default User Settings when submitting Cases in RC Support

Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
Martin Thompsen 5 months ago in RingCentral Admin Portal 1 Under review