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Increasing Ring Group Numbers Beyond 30

My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. ...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Call Log Filter By Time

Is it possible to add the option of filtering calls by time. This will be helpful for our users to narrow down their search through a smaller pool of calls in the logs. Currently they have to go over multiple pages to find the details for a partic...
Manraj Gill almost 2 years ago in RingCentral Admin Portal 1 Under review

Disable calls to main admin extension for unassigned digital lines

As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.html Calls to unassigned phone numbers will go to the admin extension by default. We would like an option to either disable the num...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

We would appreciate it if we could have texts that are received by one ("virtual" RingCentral) number (i.e. 262-429-9597) be forwarded to another RingCentral number (i.e. 262-706-5508).

Thank you.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Add custom hold music in Auto receptionist.

Most firms have hold music when you call the office mainline. and are put on hold. And not just for direct ext numbers.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Separate greeting option for when I'm on the other line

This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra almost 2 years ago in RingCentral Admin Portal 0 Under review

Please consider linking the custom rules to Google calendar.

Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. T...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Consistency when Copying Call queue

When creating a new call queue, if you use the "Copy Settings from" setting there is an inconstancy with how the system copies settings over. In the Group settings of the new call queue > "Messages & notifications" The settings for "After h...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Accessing web portal with enabled Anti-virus and Firewall

Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 1 Under review