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RingCentral Admin Portal

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IVR option to play just an audio file

If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Disable callers from being able to directly dial an extension

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Restrict SMS message attachments

It would be nice to be able to prevent people by a Role from sending attachments via SMS.
Seth Wand 8 months ago in RingCentral Admin Portal 0 Under review

Allow for custom Dial by Name greeting.

We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Easy way to convert limited extension to full user

Process of converting limited extensions to full user extensions is complicated.
Cliff Garstka over 1 year ago in RingCentral Admin Portal 1 Under review

Admin option to send a text as another existing user

It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Disable Incoming Call notifications

Disable the new call beeping notification sound for mobile and desktop app users.
Anthony Jabal 8 months ago in RingCentral Admin Portal 1 Under review

Allow Performance created subscription to be accessed by all super admins

As of the moment only the user who created the report can view the performance. There should be an ability to share it.
Paul Garcia over 1 year ago in RingCentral Admin Portal 0 Under review

Better default IVR voice

add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says
Cory Barnes over 1 year ago in RingCentral Admin Portal 0 Under review

Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section

Move Limited extension templates to the same section as limited extensions or move limited extensions to the users section Why are they in separate places?
Cory Barnes over 1 year ago in RingCentral Admin Portal 0 Under review