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RingCentral Admin Portal

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Directing operator email notifications for non-assigned or non-direct telephone numbers

Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension. The only way to redirect those email notifications is to change the email ...
Nathan Medema 5 months ago in RingCentral Admin Portal 0 Under review

Report - KPI of calls On Hold for a period of time.

Very important to determine hold times..
Danny Lampel 5 months ago in RingCentral Admin Portal 0 Under review

Ring app allow tones to be press duration or pulse

Currently using the touch tone keypad when in a call sends a pulse tone for each button pressed. Some menu navigation systems need a longer tone to recognize the button pressed. Would like to see a setting within the Ring app to be able to set the...
John Merrill 5 months ago in RingCentral Admin Portal 0 Under review

Allow me to toggle off the text feature on a per line basis

Allow me to toggle off the text feature on a per line basis
Dale Kroeger 5 months ago in RingCentral Admin Portal 0 Under review

Please stop the pop-up madness

Please stop forcing new taps / windows to open up when clicking links on the RC web site. From the main page, every time I click the login button a new tab / window is created From the admin portal, I click the support link & a new tab is crea...
Ian Callard 5 months ago in RingCentral Admin Portal 0 Under review

Missed call notifications for IVR menus

We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
Jason Hughes 5 months ago in RingCentral Admin Portal 0 Under review

Bulk creation of 911 locations

I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have...
John McGill 5 months ago in RingCentral Admin Portal 0 Under review

Forward voicemail to email size or time threshold

Hello RC, thanks for offering this platform. I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded. We receive emails when callers do not leave a voicem...
Andrew Hollis 5 months ago in RingCentral Admin Portal 0 Under review

Directory lisiting

I only want to list the number I ported over in directory listing rather than the ring central number. My business has been identified by this number for 40 years. I do not want 2 numbers listed. That is confusing.
Jim McCall 6 months ago in RingCentral Admin Portal 0 Under review

Add an interrupt message when a call is placed on hold

It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
Jay Lane 6 months ago in RingCentral Admin Portal 0 Under review