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RingCentral Admin Portal

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Custom Role for Call Queue Manager

Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage qu...
Rochelle Gobis 4 months ago in RingCentral Admin Portal 0 Under review

Increase data retention for call logs more than 2 years

retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years
Allan Butz Malunes 5 months ago in RingCentral Admin Portal 0 Under review

Ability to retrieve deleted calls

would there be a way to retrieve deleted calls from the call log and app logs
Angela Dasigan 5 months ago in RingCentral Admin Portal 0 Under review

Add method by which an admin can report on the SSO on/off switch inside individual accounts

When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain. This should not be...
Donald Prescott 6 months ago in RingCentral Admin Portal 1 Under review

Remove email notification to the users when adding or remove users in call monitoring.

Remove email notification to the users when adding or remove users in call monitoring.
Maribel Lopez 6 months ago in RingCentral Admin Portal 0 Under review

Variables for controlling IVR options - particularly for multiple languages

We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future chan...
Jon Klein 6 months ago in RingCentral Admin Portal 0 Under review

Play remaining minutes in queue.

To advise callers how many remaining minutes they have until a next agent will be available.
Lynce Andres 6 months ago in RingCentral Admin Portal 0 Under review

Mitel phones to have the intercom working while the DND is enabled

Is there any way for the Mitel phones to have the intercom working while the DND is enabled? We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom ...
Maribel Lopez 6 months ago in RingCentral Admin Portal 0 Under review

Calling in number and its voicemail number be left anonymous

For MVP plans, we want a feature wherein once someone left a voicemail, it will not show the details of the caller. For Message-Only Extension it should not show as well the phone numbers that the caller dialed
Maribel Lopez 6 months ago in RingCentral Admin Portal 1 Under review

Log Out All Users in One Button

Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force lo...
Jorge Mico 6 months ago in RingCentral Admin Portal 0 Under review