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RingCentral Admin Portal

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Allows Sites to be an option on the Messages Group Options for a User or Queue

We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup aro...
Dean Eckstrom about 2 years ago in RingCentral Admin Portal 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 6 months ago in RingCentral Admin Portal / RingCentral Analytics 2 Under review

Allow Locking of Individual Extension Fields/Settings

I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.
Taylor Wells over 1 year ago in RingCentral Admin Portal 0 Under review

Customize Email Notifications

One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral adve...
Tim Lopez about 2 years ago in RingCentral Admin Portal 2 Under review

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND
Rodolfo Sasabo over 1 year ago in RingCentral Admin Portal 0 Under review

Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams 4 months ago in RingCentral Admin Portal 1 Under review

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas 5 months ago in RingCentral Admin Portal 0 Under review

Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff 7 months ago in RingCentral Admin Portal 2 Under review

Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White 12 months ago in RingCentral Admin Portal 1 Under review

Make call queue numbers available as outbound caller ID numbers in User Settings templates

Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you ha...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review