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RingCentral Admin Portal

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Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff over 1 year ago in RingCentral Admin Portal 4 Under review

drag and drop attachments to new ring central app

it is easier to attach files to faxes this way
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detai...
I Moylan almost 3 years ago in RingCentral Admin Portal 3 Under review

Retain and Assign Site to Inventory Numbers

We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it ...
Connie Skrivseth over 1 year ago in RingCentral Admin Portal 1 Under review

Add text/SMS messages to the call log

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Allows Sites to be an option on the Messages Group Options for a User or Queue

We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup aro...
Dean Eckstrom almost 3 years ago in RingCentral Admin Portal 0 Under review

Download SMS content

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
Aya Vince Cruz 2 months ago in RingCentral Admin Portal 0 Under review

Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams about 1 year ago in RingCentral Admin Portal 1 Under review

Allow Locking of Individual Extension Fields/Settings

I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.
Taylor Wells over 2 years ago in RingCentral Admin Portal 0 Under review

Configure phone buttons for items other than Presence

For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone ...
Guest over 2 years ago in Hardware / RingCentral Admin Portal 7 Under review