RingCentral Admin Portal

Such as a whole office being able to text from and receive SMS from the main number. This is helpful for a sales department to know who has sent what and when. This would operate just like the queue for calls but for texts. -OR- There should be th...

We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company numbe...

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.

if a user needs a recording from the logs to be able to share or forward strait

Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.

Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...

I have multiple numbers on the account including digital line, auto receptionist and direct number I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the accoun...

SSO Report for users Enabled / Disabled. Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).

it would allow synergy with ringcentral and the COMET CRM