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RingCentral Admin Portal

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Add Public Holidays into the Call Queue Schedule

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...
Damian Kopacki about 1 month ago in RingCentral Admin Portal 0 Under review

Customizable password policies

Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.
Gaege Rivera - 1603 about 1 month ago in RingCentral Admin Portal 0 Under review

Specific user can be selected to do not include them having access in the call recording

An example scenario is having a role or a feature setting where we can select the specific users that can or cannot access the recordings for the whole account instead of just having a user only or company only which is all to include having acces...
RingCentral Tester about 1 month ago in RingCentral Admin Portal 0 Under review

Do not allow other admins to make changes while another admin is already making changes

On a large account, it is counter productive to have multiple admins making the same changes to call queues or user profiles at the same time. There should be a way to ensure admins know when a change was last made to a queue/user profile, or that...
Stacy Palmer about 1 month ago in RingCentral Admin Portal 0 Under review

Ability to Create Button Speed Calls from RC WebGUI

On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, suc...
James Dolph about 1 month ago in RingCentral Admin Portal 0 Under review

Remove the intro/greeting and hold music when a caller calls a direct line

Right now, when soemone calls our main line or one of our direct lines, we are required to upload a 'greeting' or 'intro' before the line starts to ring. This is great for our main line, however, we think that there should be an option to remove i...
Alex Ihrke about 1 month ago in RingCentral Admin Portal 1 Already exists

add a phone without attaching it to a user.

We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.
Ian Stanton about 2 months ago in RingCentral Admin Portal 1 Under review

Multiple call by Name Directories for each sites

We need to have a multiple call by Name Directories which can be added to a site rather than having a full company Directory.
Fairoz Shaik about 2 months ago in RingCentral Admin Portal 1 Already exists

Add the ability to exclude internal calls between colleagues (ext to ext) from Call Recording.

Our Call Center has Inbound and Outbound call recording enabled for all of the members of the Call Center. Unfortunately, this includes calls between colleagues internally. This is unnecessary and I am sure uses unnecessary space on Avaya's servers.
Amanda Miller about 2 months ago in RingCentral Admin Portal 0 Under review

Changing conference call participant codes

We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a fo...
Maurice Escayg about 2 months ago in RingCentral Admin Portal 0 Under review