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RingCentral Admin Portal

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Extending the Limitations for multiple extensions being the sender and receiver of SMS messages.

Such as a whole office being able to text from and receive SMS from the main number. This is helpful for a sales department to know who has sent what and when. This would operate just like the queue for calls but for texts. -OR- There should be th...
Jamie Evans 21 days ago in RingCentral Admin Portal 0 New

Forward calls to next group if no members of group available

We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company numbe...
Chris Anton 21 days ago in RingCentral Admin Portal 0 New

Lock email from end user updates

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.
Kimberley Eames 21 days ago in RingCentral Admin Portal 0 New

share forward recordings

if a user needs a recording from the logs to be able to share or forward strait
Yitzchok Silberman 24 days ago in RingCentral Admin Portal 0 New

Disconnection

Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.
Monserrat Moreno 25 days ago in RingCentral Admin Portal 0 New

Ability to download or view SMS transcripts

Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records
Shane Palmer 25 days ago in RingCentral Admin Portal 0 New

Allow Call Queues to Have an Exit Button and Announce a Caller's Place in the Queue

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...
Andre Gilbert 25 days ago in RingCentral Admin Portal 0 New

Custom rule that can be applied to all the numbers on the account with one click

I have multiple numbers on the account including digital line, auto receptionist and direct number I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the accoun...
Iam Kristoff Coloma 25 days ago in RingCentral Admin Portal 0 New

SSO Report for users Enabled / Disabled

SSO Report for users Enabled / Disabled. Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
Esther Simon 25 days ago in RingCentral Admin Portal 0 New

add COMET to app gallery

it would allow synergy with ringcentral and the COMET CRM
Sean McCullough 25 days ago in RingCentral Admin Portal 0 New