RingCentral Admin Portal

if a user needs a recording from the logs to be able to share or forward strait

Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.

Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...

I have multiple numbers on the account including digital line, auto receptionist and direct number I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the accoun...

SSO Report for users Enabled / Disabled. Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).

it would allow synergy with ringcentral and the COMET CRM

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...

it is useful because, when creating a call monitoring group, the people in the "can be monitored" tab should not get a email notification regarding who and who isnt in the "can monitor" tab which is information only admins and team leaders should ...

When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we ch...