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RingCentral Admin Portal

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Prevent End users from Forwarding Voicemail to email

End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).
Kevin Schwenk 9 days ago in RingCentral Admin Portal 0 New

Extending Call Log Retention Past 1 Year

we need to be able to access call logs for far longer than a year, typically for legal purposes.
Kyleigh O'Neil 9 days ago in RingCentral Admin Portal 0 New

Sync company directory with Desk Phones

Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
Patricio Barreiro 17 days ago in RingCentral Admin Portal 0 New

On-hold Indicator to Remind User a Caller is on Hold in Softphone App

We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amou...
Denise Castor 17 days ago in RingCentral Admin Portal 0 New

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 9 months ago in RingCentral Admin Portal 1 Under review

Create a way for customer to mass deploy Holiday schedules. Individually going into each sites is entirely too time consuming when you are a larger institution.

Your current platform requires customer to go into the individual site for each location and manually enter holidays. For financial institutions that have 12-13 holidays a year times 20+ locations, takes several hours to complete.
Josh Neratka 9 months ago in RingCentral Admin Portal 3 Under review

Automatically add new RingCentral numbers to TCR Campaign

Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process fo...
Devan Welsh 10 days ago in RingCentral Admin Portal 0 New

Direct sells to Hungary

I just found out that I'm not able to place "Hungary" as my business related country in the admin settings. Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need ...
Heiner Hoeving 10 days ago in RingCentral Admin Portal 0 New

Provide the ability to get history of hardphone online/offline status

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
Tracey Lulek 4 months ago in RingCentral Admin Portal 0 Under review

make call handling rights more granular in roles

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
Holger Haase 4 months ago in RingCentral Admin Portal 1 Under review