RingCentral Admin Portal

Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls) we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all t...

We have identified a critical issue concerning the acceptance of certain county/area inputs within our system. Upon customer attempts to update their location to the correct address, an error message is consistently generated: "Validation errors o...

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...

Is it possible to set custom schedules for specific call queue members throughout a day? i.e. member 1 is available between 9am and 5pm their local time (EST) Member 2 is available between 9am and 5pm their local time (PST) Member 3 is available b...

You should be able to hide/acknowledge this red badge to remove it.

We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 emplo...

I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal? Example if the customer responded to an email...

Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...