RingCentral Admin Portal

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...

The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located. The site column is OK, but that doesn't tell me anything other than what I confi...

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...

You should be able to list users by last name. When you have thousands of users you may be searching by last name.

If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system

Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not

Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.

We need to be able to track our team's usage and numbers for KPI.

Hey, at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ's it saves a lot of time when you...

Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.