Skip to Main Content

RingCentral Admin Portal

Showing 639

Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...
Brandi Bonnet over 1 year ago in RingCentral Admin Portal 7 Under review

Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff about 1 month ago in RingCentral Admin Portal 0 Under review

Live Reports - filter calls with low duration

In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not. When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls ...
Daniel Neuhoff about 1 month ago in RingCentral Admin Portal 1 Under review

Ability to Turn Off Calling Out Through Voicemail

Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
Niki Martschinske 11 months ago in RingCentral Admin Portal 1 Under review

Set up new user E-Mail limited to 48 hours

It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot ...
Alan Kobb 7 months ago in RingCentral Admin Portal 2 Under review

Allow admins to change user profile information (including pictures)

Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great t...
Guest over 1 year ago in RingCentral Admin Portal 5 Under review

Add Contact Groups that can be applied to different sites

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...
David Nosack 3 months ago in RingCentral Admin Portal 2 Under review

Please make that we could log in on extension to multiple computer applications

As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so...
GAGANDEEP SINGH 19 days ago in RingCentral Admin Portal 0 Under review

Hot Desk Session Timeout setting by Role or Site instead of Company Wide

We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-...
Jake Anhalt 19 days ago in RingCentral Admin Portal 0 Under review

Show dependencies on service.ringcentral.com

Hi, Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users". Finiding the dependent object can be very time consuming. We need to have a feature that shows the dependencies of t...
Amine Dahel 8 months ago in RingCentral Admin Portal 0 Under review