RingCentral Admin Portal

Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS ...

Is it possible to set custom schedules for specific call queue members throughout a day? i.e. member 1 is available between 9am and 5pm their local time (EST) Member 2 is available between 9am and 5pm their local time (PST) Member 3 is available b...

You should be able to hide/acknowledge this red badge to remove it.

For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office

Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.

Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...

Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls) we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all t...

We have identified a critical issue concerning the acceptance of certain county/area inputs within our system. Upon customer attempts to update their location to the correct address, an error message is consistently generated: "Validation errors o...

Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!