RingCentral Admin Portal

Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further dow...

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...

This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.

Our operations manager is on leave and even though I have an admin account I am not able to edit scheduled performance report subscriptions she created. This is a significant issue to our operation. Please allow admins to have access to all subscr...

Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week. Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's ext...

When one user has left our employ and another user comes in to take their place I would love to have the ability to download the previous users' voice mails (which we can do) and then immediately upload them back to the users mailbox who is taking...

I want to setup an online form and then send a SMS to the users that register in that form.

In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not. When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls ...

Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend ...

We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.