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RingCentral Admin Portal

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Alerting/Notifications from the RingCentral Admin Portal

It would be nice to set alerts that could notify a group or user via e-mail when, for example, you reach ten licenses remaining on the account or when there are only five unassigned extensions remaining. Generally, any of the different areas of th...
Thomas Howell 4 months ago in RingCentral Admin Portal 0 Under review

Add an email notification option for sent texts.

Many of us already archive our email and if both sent and received texts get sent to our email, we are archiving our texts through our email. It would save us the money and hassle of having to hire a firm to archive the texts specifically.
Dennis Delphenich 4 months ago in RingCentral Admin Portal 0 Under review

Sort Call Logs

My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequ...
Christian Ramesberger 4 months ago in RingCentral Admin Portal 0 Under review

Audit Trail Scheduled Reports

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.
Jhan Umali 4 months ago in RingCentral Admin Portal 0 Under review

Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm

Hi Team, Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm. Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are b...
Akshay Mahadik 4 months ago in RingCentral Admin Portal 1 Under review

In admin portal, drop-down showing status of call queue attendants should reflect actual availability

If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down fea...
Gerard Juliano 4 months ago in RingCentral Admin Portal 0 Under review

Outbound Call Prefix for US

Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area...
John Gardner 4 months ago in RingCentral Admin Portal 1 Under review

Require two-factor-authentication when calling into Ring Central for support etc.

RingCentral should provide the two-factor-autentication for when users call into RingCentral for various suport and service chanfges. Using an authenticator app with a 6-digit code changing every 30 seconds would drastcly improve our accounts secu...
Trevor Harrison 4 months ago in RingCentral Admin Portal 0 Under review

Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit

Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999
Will Snyder 4 months ago in RingCentral Admin Portal 0 Under review

Audit trial

We will like to know if you guys can add the call monitoring permissions to audit trial, we just had a situation where someone add one of director extension to the can be monitored permissions option with everyone in the company and we check the a...
Juan Gutierrez 4 months ago in RingCentral Admin Portal 0 Under review