Add 40-45 Second to "Maximum Wait Time is Reached, send caller to" option under wait settings.
Everyone will benefit from this option. The wait time before transferring to VM or another line only has the option of 30 seconds (not enough time) or 1 minute (most callers will hang up after 1 minute)
Add a filtering option that would show who opted in to "receive information on product education, training materials".
For every user, in user details/general tab there is a checkbox that states: "Yes, I would like to receive information on product education, training materials etc." I would like to be able to list all users with this box checked.
Allow multiple call queue call handling methods at once
The ustomer would like the ability to have more than one call handling option available for a given schedule block (business hours, after hours, etc.) For exmaple, if a call comes in after hours - they can only send the call to the call queue's vo...
Admin portal ability to change the subject line for fax to email. And the ability to change it per location, or organizational-wide. If possible to allow the change to be made in the user's RingCentral app, that would be ideal.