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RingCentral Admin Portal

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Able to print or save in something other than Excel

Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dat...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Fully formated PDF invoice

Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.
Guest 10 months ago in RingCentral Admin Portal 0 Under review

User right to change Call Queue Membership ONLY.

This would grant access to select users to be able to change queue members only without messing with the whole Group setting.
Duke Dojcinovski 10 months ago in RingCentral Admin Portal 0 Under review

Allow Queues Business Hours to use Company Hours as a fast option

When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place ...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Add User Alternate First and Last Name

Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also hel...
Luke Morehead 10 months ago in RingCentral Admin Portal 0 Under review

Please add the Billing section to the Audit Trail

Recently, somehow our International Dialing feature was turned off, but we were unable to see when that happened or who made that change through the Audit Trail. Support told me that the "Billing" settings are not logged in the Audit Trail, but I ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Way to mark/list specific numbers as Masked

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
Hannah Tieu 10 months ago in RingCentral Admin Portal 0 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Update Contacts when changing a user's name and details

My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a deta...
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Remove restrictions and improve Bulk Cost Code update template

Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changes I also recommend unlocking the excel filters and deleting rows th...
Guest 10 months ago in RingCentral Admin Portal 0 Under review