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RingCentral Admin Portal

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Add announcement option on call queues

there should be an option to announce incoming queue name, not just display, press 1 to accept. that way, the member knows how to answer if he/she is in various queues...
HOME MEDIA TECH 5 days ago in RingCentral Admin Portal 0 Under review

Calls are being recorded message should come after personal greeting.

When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they h...
Bailey Hale 9 days ago in RingCentral Admin Portal 0 Under review

Simultaneous Ring for Failover Groups

Per the description, it seems odd that the option to have Simultaneous ring is not available for a call queue when adding a fail over group. For contractual SLA's on call answering, having anything other than Simultaneous pushing the call beyond t...
Mike McCafferty 9 days ago in RingCentral Admin Portal 0 Under review

Description Field In Templates

When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be ...
Mike McCafferty 9 days ago in RingCentral Admin Portal 0 Under review

Requested versus Confirmed port date

The portal shows "Requested port date" in the portal, but does not update if the requested port date is changed. For example, if a port date was requested for December 3rd, but the port date needed to be moved to December 16th, the "Requested port...
Melissa Milewski 10 days ago in RingCentral Admin Portal 0 Under review

Paying the bill.

It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
Robert Sarnie 12 days ago in RingCentral Admin Portal 0 Under review

Let us mix licenses between users

Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentia...
Richard Bishop 18 days ago in RingCentral Admin Portal 0 Under review

Requests for Report Subscription Features

I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the ...
Brian Henry 21 days ago in RingCentral Admin Portal 0 Under review

Review article with "White or Black" list terms

RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
Flavio Castro 21 days ago in RingCentral Admin Portal 0 Under review

Provide IP Address for Connected Phones in Admin Console

Having the IP available to admins, both for the customer and for RC staff would allow better Managment of these devices. As the customer, whether working with RC staff or not, we would be able to access the web interface of the phones to perform r...
Mike Saylor 22 days ago in RingCentral Admin Portal 0 Under review