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RingCentral Admin Portal

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Unlimited amount of text notifications to an extension or queue.

Currently, there is only 5 people maximum that can get a notification via text when a missed call, voicemail, or fax comes through. I want all of my users to be text notified when there is a left voicemail or missed call to ensure maximum visibili...
Bryan Barber 9 months ago in RingCentral Admin Portal 1 Under review

A report that will show users that is not making calls or not taking advantage of their MVP license.

- Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license. the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.
Main main Jordan Bamba 10 months ago in RingCentral Admin Portal 0 Under review

Swap numbers online

Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
Main main Jordan Bamba 10 months ago in RingCentral Admin Portal 0 Under review

Audit Trail - Clearer Change Details

It would be helpful if when a user blocks a number the Audit Trail Change Details shows the blocked number along with "to blocked" wording or something similar. Currently the change detail shows Added +####### to undefined. Thank you
Susan Pieroni 10 months ago in RingCentral Admin Portal 0 Under review

View Who Accessed Call Recording on Audit Trail

This is to identify who access the call recording, and who played and reviewed it via Audit Trail. For reporting, this will help the customers identify who monitors other users on their account.
Jorge Mico 10 months ago in RingCentral Admin Portal 0 Under review

Timeout feature in IVR Menu

We need the ability to route calls before the prompts plays three times in the IVR Menu.
Medicus IT 10 months ago in RingCentral Admin Portal 0 Under review

Interactive voicemail

Is there a way we can have an interactive voicemail caller to get prompts for different bits of information that would be saved into a voicemail file.
Claire Tester 10 months ago in RingCentral Admin Portal 0 Under review

Play Button for Text-to-speech on Record User Name

RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General. This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in t...
Jorge Mico 10 months ago in RingCentral Admin Portal 0 Under review

IVR for Outgoing Calls

i want when i make an outbound call, RingCentral will automatically route the call through my selected options menu, allowing receivers to choose the appropriate option for their needs.
Martin Grey 10 months ago in RingCentral Admin Portal 0 Under review

Show cover page with Failed fax transmission notification

When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of know...
BRfw Fax 10 months ago in RingCentral Admin Portal 1 Under review