RingCentral Admin Portal

This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.

When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions. Example: Incoming call to a que...

Please increase the character limit on the "Name" field of the "Number Detail Page".

It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone. Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropd...

It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.

Have a tick box that will enable call recordings on all extensions when they are created. When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call rec...

I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future....

Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day. If there was a setting at the User level to prevent...

Upload outlook contacts to deskphone