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RingCentral Admin Portal

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A platform for management to be able to view all outgoing and incoming SMS messages from callers

This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.
Tiffany Sousley over 1 year ago in RingCentral Admin Portal 1 Under review

Option for voicemail to use specific extension's greeting instead

When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions. Example: Incoming call to a que...
James Framke over 1 year ago in RingCentral Admin Portal 0 Under review

Character Limit is too short when naming a Phone #

Please increase the character limit on the "Name" field of the "Number Detail Page".
Sasha Madfes over 1 year ago in RingCentral Admin Portal 0 Under review

Make switching phones between users less maddening

It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone. Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropd...
Greg Rizos over 1 year ago in RingCentral Admin Portal 0 Under review

calendar for holidays

It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
Makesha Bailey almost 2 years ago in RingCentral Admin Portal 2 Under review

Enable all extension recordings on creation

Have a tick box that will enable call recordings on all extensions when they are created. When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.
Trevor van Minnen almost 2 years ago in RingCentral Admin Portal 0 Under review

Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call rec...
Matthew Lamb almost 2 years ago in RingCentral Admin Portal 0 Under review

SUPER ADMIN's recording calls CAN'T BE LISTEN by the other admins

I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future....
GABRIEL ILIES almost 2 years ago in RingCentral Admin Portal 0 Under review

Call Queue - Disable Email Notification when User is Added to a queue

Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day. If there was a setting at the User level to prevent...
Brandon Hein almost 2 years ago in RingCentral Admin Portal 0 Under review

Contacts

Upload outlook contacts to deskphone
Anthony Jabal almost 2 years ago in RingCentral Admin Portal 0 Under review