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RingCentral Admin Portal

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Ability to Edit Case After Submission

It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which...
Elizabeth Witte 22 days ago in RingCentral Admin Portal 0 Under review

My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature

1) Add Attachments when opening a case 2) Add functionality to add more than one attachment at a time - would love to see a drag and drop 3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are...
Elizabeth Witte 22 days ago in RingCentral Admin Portal 0 Under review

Admin "Accept Call Queue Calls"

Admin should be able to take the "accept call queue calls" feature away from users. Users should not have the ability to decide if they want to be in a queue. They have the option to turn their phones on do not disturb. If an admin says "not allow...
Kalyn H 23 days ago in RingCentral Admin Portal 0 Under review

Notification Rules for IVR menus

IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users
Aaron Luboff 24 days ago in RingCentral Admin Portal 0 Under review

Disable Speakerphone

Phones in secure locations require the disabling of the speakerphone. Controlling the feature/function from the Admin portal would be extremely useful; especially with a large number of phones to manage.
Joel Negron 25 days ago in RingCentral Admin Portal 0 Under review

Audit is missing in some areas

IRV menus which are not changed often but when something changes like removed or change it would be nice to be able to track whom made the change or was it some system glitch (which I suspect in my case) that deleted the entries in my main number ...
Ken OConnor 28 days ago in RingCentral Admin Portal 0 Under review

Ability to change the times the prompt is played if caller enters no action

Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.
Island Practice Management 28 days ago in RingCentral Admin Portal 0 Under review

Billing: Licenses and Inventory should list all available licenses in the account

We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different c...
Wickes Building Supplies Ltd 29 days ago in RingCentral Admin Portal 0 Under review

Create a rule to select callers who have withheld their number.

Create a rule to select callers who have withheld their number. Currently you can only input numbers.
Biz Admin about 1 month ago in RingCentral Admin Portal 0 Under review

There should be a Text messages dashboard in the performance report tab

There should be a Text messages dashboard in the performance report tab
Shaheryar Qureshi about 1 month ago in RingCentral Admin Portal 0 Under review