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RingCentral Admin Portal

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Case Portal - Filter Capabilities on Headers - Case Status

I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases
Elizabeth Witte about 1 month ago in RingCentral Admin Portal 0 Under review

Show Where Email is assigned if trying to Add Email to an Extension

Currently, if you attempt to add an email as a fax sender, and that email is assigned to another extension, there is no way, other than to manually check every extension to find that email address. This is daunting when you cannot export all exten...
Donnie Brewer about 1 month ago in RingCentral Admin Portal 0 Under review

Export of all Fax User Data

The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or ...
Donnie Brewer about 1 month ago in RingCentral Admin Portal 0 Under review

Dialed Number for Incoming Caller ID in RingCentral App

The dialed number is currently not showing in the RingCentral app, phone app, and mobile phone app. It is showing in analog/physical phone though. Please add this feature in the applications as well. Thanks.
Sonny Bhinder Team about 2 months ago in RingCentral Admin Portal 0 Under review

global/mass voicemail messages to clients

It would be a great marketing capability if we could send mass voicemail messages out to our clients. We have an extensive list of clients and would like to be able to pre-record a message and send it out to a predetermined number of clients all a...
THOMAS ANDERSON about 2 months ago in RingCentral Admin Portal 0 Under review

Ability to disable voicemail speech to text

With our organization needing to follow HIPAA the current security/account settings of the voicemail to text can only be controlled with roles and the only role that can prevent a user from turning on the speech to text transcription also blocks t...
Chris Mader about 2 months ago in RingCentral Admin Portal 0 Under review

Public parking extended time

I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer
Winona IT HelpDesk 2 months ago in RingCentral Admin Portal 0 Under review

Login Hour Report

If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.
Gaurav George 2 months ago in RingCentral Admin Portal 0 Under review

Call Queue Direct Number for Users in Queue

There should be a template created for call queues where members added to a call queue automatically get the Outbound Caller ID on their profile to be the number for the call queue. This would be useful for bigger institutions that utilize many ca...
Ashley Rivera 2 months ago in RingCentral Admin Portal 0 Under review

Customize Personal Greeting beings AFTER the Announcement on Start for On Demand call recording

Add idea/feature for the Announcement on Start for On Demand Call Recording, can it be customized per a phone line user? Feature Idea request. Allow each phone line to have a customized Announcement on start On Demand Call Recording, instead of th...
Brian Kirkland 2 months ago in RingCentral Admin Portal 0 Under review