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RingCentral Admin Portal

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I want to add cloud recording for my calls

My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people
Scott Harter about 1 year ago in RingCentral Admin Portal 0 Under review

Every web page with list should be able to download

Similar to what Zoom or WebEx has, every single admin web page that shows list of user, list of Call Queue , list of information showed be able to download.
Mirza, Aurangzeb about 1 year ago in RingCentral Admin Portal 0 Under review

Roles by Department

Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
Kent Atzinger about 1 year ago in RingCentral Admin Portal 0 Under review

Automated Audit Trail reports

Looking for a way to make it possible to schedule daily, weekly etc. audit trail reports to be emailed from the rc admin portal. Using certain filters for extensions, departments, etc.
Jake Fletcher IT about 1 year ago in RingCentral Admin Portal 0 Under review

Audit Trail custom filtering

Looking for a way to limit the scope of the Audit Trail access to only specific departments/teams/extensions without full access to all sites and the company.
Jake Fletcher IT about 1 year ago in RingCentral Admin Portal 0 Under review

Have Web portal and App display company name if no specific person is listed for contact

For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person,...
David-Jay Yamaguchi about 1 year ago in RingCentral Admin Portal 0 Under review

Allow a group manager to view all call logs for his group - fix call log filtering

Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are sele...
Kristina Tothova about 1 year ago in RingCentral Admin Portal 0 Under review

Call Log to only display calls for sites assigned to Admins - and not all Company Calls

Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
Joni Test Extension about 1 year ago in RingCentral Admin Portal 0 Under review

Allow caller to leave voicemail or choose to have a text back to start text communication

Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have t...
Robert Thyr about 1 year ago in RingCentral Admin Portal 0 Under review

Send unknown callers to voicemail

It would be extremely helpful to send incoming calls that do not have a phone number, or any callers not listed in company or personal contacts, to be sent directly to voicemail. That way we do not get bothered by spam calls, but if call is legit,...
Timothy Toben about 1 year ago in RingCentral Admin Portal 0 Under review