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RingCentral Admin Portal

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Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...
Emily Munson 12 months ago in RingCentral Admin Portal 1 Under review

Would like phone to ring before reaching automated greeting

Would like the phone to ring before reaching automated greeting
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Forward recorded message to phone # I specify without having the employees person VM greeting

Allows for the business to have one standard VM
Guest 12 months ago in RingCentral Admin Portal 1 Under review

Option to block calls from Google Adworks

Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.
Wilhelmina Regal 12 months ago in RingCentral Admin Portal 0 Under review

Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Reception...
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Display voicemail last accessed date on portal

The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was ...
Susan Pieroni 12 months ago in RingCentral Admin Portal 0 Under review

Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.

Hello Team, Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue...
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Timed User Roles

To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Option to Automatically place call queue members to available status

We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift) 2. Clo...
Roland Angoluan 12 months ago in RingCentral Admin Portal 0 Under review