Skip to Main Content

RingCentral Admin Portal

Showing 732 of 3878

More control over physical desk phone display name

It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from...
James Marshall SA 7 months ago in RingCentral Admin Portal 0 Under review

Linking customer data base

I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contac...
Emergency Support 7 months ago in RingCentral Admin Portal 0 Under review

Update Filter by Department Option within Users with Extensions to allow filter of users without Department set

Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department stil...
Matthew Lamb 7 months ago in RingCentral Admin Portal 0 Under review

Queue's included in the Download User List File

Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
Ismael Pimentel 7 months ago in RingCentral Admin Portal 0 Under review

Indicator on Call logs showing what happened to missed call

we'd like to add a feature wherein admin/users have an option to check in call logs what happen to a call, why it was routed to a voicemail right away specially when call was routed to a call queue sample: an indication showing that the call queue...
Jenny Remolacio 7 months ago in RingCentral Admin Portal 0 Under review

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw 7 months ago in RingCentral Admin Portal 1 Already exists

Need to Disable Users Ability to Pause Call Recordings

As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
Scott Colby 7 months ago in RingCentral Admin Portal 0 Under review

Restrict SMS message attachments

It would be nice to be able to prevent people by a Role from sending attachments via SMS.
Seth Wand 8 months ago in RingCentral Admin Portal 0 Under review

Disable Incoming Call notifications

Disable the new call beeping notification sound for mobile and desktop app users.
Anthony Jabal 8 months ago in RingCentral Admin Portal 1 Under review

Multi-Level IVR option for Essential plan

Partners from ALE RBO think this will be a highly added advantage for customers if those will Essential plan can have the Multi-IVR option enabled.
Blaise Mbena 8 months ago in RingCentral Admin Portal 0 Under review