Skip to Main Content

RingCentral Admin Portal

Showing 784

Require two-factor-authentication when calling into Ring Central for support etc.

RingCentral should provide the two-factor-autentication for when users call into RingCentral for various suport and service chanfges. Using an authenticator app with a 6-digit code changing every 30 seconds would drastcly improve our accounts secu...
Trevor Harrison 4 months ago in RingCentral Admin Portal 0 Under review

Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit

Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999
Will Snyder 4 months ago in RingCentral Admin Portal 0 Under review

Audit trial

We will like to know if you guys can add the call monitoring permissions to audit trial, we just had a situation where someone add one of director extension to the can be monitored permissions option with everyone in the company and we check the a...
Juan Gutierrez 4 months ago in RingCentral Admin Portal 0 Under review

Allow for extending the call log data retention to 6 months

Allow for extending the call log data retention to 6 months
Cory Barnes 4 months ago in RingCentral Admin Portal 0 Under review

Ability to remove pre-made Fax Templates from Ring Central Admin Portal.

I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be...
Nicholas Wardian 4 months ago in RingCentral Admin Portal 0 Under review

Ring Central error codes need to be redone.

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...
Beyond Wireless Head Office 4 months ago in RingCentral Admin Portal 0 Under review

Web portal call log should include 'Presence' activities

Idea / suggestion According to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another. This lea...
Alastair Fraser-Mitchell 4 months ago in RingCentral Admin Portal 0 Under review

Live Call in show (radio TV etc)

What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. W...
Trevor Harrison 4 months ago in RingCentral Admin Portal 0 Under review

Provide instrutions for users to setup 2FA

I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.
Ken Doan 5 months ago in RingCentral Admin Portal 0 Under review

Allow embedded training videos on portal to be viewed alongside webpage

Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to a...
David Chase 5 months ago in RingCentral Admin Portal 0 Under review