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RingCentral Admin Portal

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RingCentral Office Call Recording

Allow call recording to be enabled or disabled by user or group instead of an account level setting
Rona Orenstein over 1 year ago in RingCentral Admin Portal 0 Under review

the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings

Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring c...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Multi-Level IVR option for Essential plan

Partners from ALE RBO think this will be a highly added advantage for customers if those will Essential plan can have the Multi-IVR option enabled.
Blaise Mbena 9 months ago in RingCentral Admin Portal 0 Under review

Ability to Show/Hide numbers in Caller ID dropdown

By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue. We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there...
Alan Silva over 1 year ago in RingCentral Admin Portal 2 Under review

Audit changes to settings like Directory Integration

Audit changes to settings like Directory Integration, currently changes to this setting aren't audited
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Increasing Ring Group Numbers Beyond 30

My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. ...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Increase characters email under user profile

The email under the user profile is only limited max of 64 characters in total that's why it stops at letter l as it is the 64th character on your email. I need to be able add this long string email so I can get the alerts notification send to tha...
Van Hoang 10 months ago in RingCentral Admin Portal 0 Under review

Provide ability in AI to disable all call recording ability

On Demand call recording be completely unavailable and not to be able to be enabled in Service Web .
Ron Archibald 10 months ago in RingCentral Admin Portal 0 Under review

We would appreciate it if we could have texts that are received by one ("virtual" RingCentral) number (i.e. 262-429-9597) be forwarded to another RingCentral number (i.e. 262-706-5508).

Thank you.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Chat logs for RingCentral

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review