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RingCentral Admin Portal

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List of Active Feature Being Used.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
James Peterson 6 months ago in RingCentral Admin Portal 0 Under review

911 Address / site address applicable for all address fields or address book

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
Robert Kuryk 6 months ago in RingCentral Admin Portal 0 Under review

ability to copy / duplicate an IVR item (prompt for new extension)

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
Robert Kuryk 6 months ago in RingCentral Admin Portal 0 Under review

Recurring dates in custom rules for IVR auto attendant

There needs to be recurring dates in the IVR menu when creating a custom rule. I want to set a Christmas message every year. I don't want to have to re-create it each year with a specific date. I want to program in Dec 25 every year or for Thanksg...
Robert Kuryk 6 months ago in RingCentral Admin Portal 0 Under review

Allow super admins to change a user's pin without changing their password

The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Outbound Calls Tagged as Robocall | RingCentral

Is there really no way of getting through this update? https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html Outbound Calls Tagged as Robocall | RingCentral For cases such as businesses like Dr. Office, Clinic, Hospita...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Backup and restore all configuration settings

I would like to be able to back up and restore all configuration settings from the Admin Portal to a file, to be able to be restored in the event they are lost. This should include at the least everything in the Phone System menu, and User Setting...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Allow Deletion Of Users Chat/Message History at Once. So the extension will be empty and ready to be used by a new user/employee

Background: We would like to be able to Delete all Of Users Chat/Message History at Once, so that we can use the extension for the new employee. This could help so that users settings would be followed by the new user and extension would be kept o...
Rodolfo Sasabo over 1 year ago in RingCentral Admin Portal 1 Under review

calendar for holidays

It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
Makesha Bailey over 1 year ago in RingCentral Admin Portal 2 Under review

For Custom Roles Setup - Separate Messages and Notification in User Settings

Customer is looking for the option to Separate Messages and Notification in User Settings when Creating Custom Role. Customer want their end users have access to the Message > for custom voicemail greeting but disable access to the notification.
Armien Lanuzo over 2 years ago in RingCentral Admin Portal 0 Under review