Skip to Main Content

RingCentral Admin Portal

Showing 781

Pull Job Title and Department fields from Active Directory

When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to search for whitelisted phone numbers

Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech s...
Richard Keith 8 months ago in RingCentral Admin Portal 0 Under review

Allow 911 Alert Recipients to Listen to 911 Call

When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting pr...
Alex Janes over 1 year ago in RingCentral Admin Portal 1 Under review

Add the ability to search meeting recordings or align the columns by host or date

Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronol...
Neil Trickett 8 months ago in RingCentral Admin Portal 0 Under review

Additional option to send SMS to callers instead of leaving a Voicemail.

For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Key Code to roll phones over to After-Hours

Integrate a Key Code to roll phones to the after hours extension until the next business day.
RC Admin 8 months ago in RingCentral Admin Portal 0 Under review

Ability to export list of billing items

The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.
Damian Marinaccio over 1 year ago in RingCentral Admin Portal 0 Under review

Can you include a feature that allows me to see if calls are made from the mobile app or desktop please?

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist

It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller th...
Burt Abreu 8 months ago in RingCentral Admin Portal 0 Under review

Allow custom role creation on admin dashboard

Hello, I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review