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RingCentral Admin Portal

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Have Web portal and App display company name if no specific person is listed for contact

For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person,...
David-Jay Yamaguchi 5 months ago in RingCentral Admin Portal 0 Under review

Allow a group manager to view all call logs for his group - fix call log filtering

Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are sele...
Kristina Tothova 5 months ago in RingCentral Admin Portal 0 Under review

Call Log to only display calls for sites assigned to Admins - and not all Company Calls

Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
Joni Test Extension 6 months ago in RingCentral Admin Portal 0 Under review

Extension only people to disable call button

I would like the option as the admin to disable the call button and all call options so stop accidental calls from happening. Then extra charges will not happen for non phone number users. The extension users can use the video calls within the tea...
Sylvester Leach 6 months ago in RingCentral Admin Portal 0 Under review

Please fix audit filters so they work

When you filter in the audit table for "Disabled" you also get the "Enables" This is not operating as intended so it is considered broken. The current solution is to download the list into Excel then further filter out the Enables. ???
Donald Prescott 6 months ago in RingCentral Admin Portal 0 Under review

add a delegator role

I'd like a delegator role to be made for people who set up a lot of meetings company wide. such as HR and recruiters. the role would just automatically add the user as a delegate for every employee of the company, or for specific branches like the...
Ian Doyle 6 months ago in RingCentral Admin Portal 0 Under review

Automatically notify administrator when a soft/system limit is about to be reached

We have a large scale deployment of RingCentral and have hit a few system/soft limits in the past. It would be great if admins could be notified in advance of when a limit is about to be reached. This would allow us to log a request to increase th...
Wickes Building Supplies Ltd 6 months ago in RingCentral Admin Portal 0 Under review

1st and 3rd, 2nd/4th Saturday/Sunday toggle on/off button please

With a button similar to the attached screenshot, customers can create schedules for automation for opening/closing every OTHER weekend or EVERY other day of the week of their choice. This is a must! Would be helpful not only to your staff, but to...
Elizabeth Gallego 6 months ago in RingCentral Admin Portal 0 Under review

Queue voicemails display in chronological order (oldest first) by default setting

A queue setting that will display queue voicemails in the portal with the oldest on top by default. Currently refreshing the page in the portal resets the view to newest voicemails on top.
Cory Barnes 6 months ago in RingCentral Admin Portal 0 Under review

Call log should be retreived or a warning prompt

Permanent deletion is not a good idea.
Ronald Shephard 6 months ago in RingCentral Admin Portal 0 Under review