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RingCentral Admin Portal

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Send a fax

I just want to send a fax.. why so complicated compared to before?
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Separate option for user that can park and user that can accept private park location

By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can a...
Jessa Remo over 1 year ago in RingCentral Admin Portal 0 Under review

Add the Session ID column to exported Expanded All - Detailed Call Log Reports

When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when...
Sasha Madfes 8 months ago in RingCentral Admin Portal 0 Under review

Enable adding of multiple recordings in IVR prompts

This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts
Laura Anderson over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Visibility to see which templates are assigned to a user

As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
Laura Anderson over 1 year ago in RingCentral Admin Portal 0 Under review

multiple users can receive fax and voicemail from the main line

set up on the Admin portal where multiple users can receive fax and voicemail from the main line
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Already exists

Make the process of removing a phone number from an unassigned extension more intuitive

When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone nu...
Craig Miceli over 1 year ago in RingCentral Admin Portal 0 Under review

IVR option to play just an audio file

If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Disable callers from being able to directly dial an extension

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow for custom Dial by Name greeting.

We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review