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Secondary option in Call Queue setting where we can set in there an external call forwarding for each call queue member

It will be nice to have a secondary or option directly in call queue setting wherein we can add or customize an external number for each members
Ralph Reyes 3 months ago in RingCentral Admin Portal 0 Under review

Have an option to close the case in My Case Portal

Have an option to close the case in My Case Portal
Rinny Dela Cruz 3 months ago in RingCentral Admin Portal 0 Under review

RE: Customize Call recording reminder emails

Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why t...
Brandon Witzig 3 months ago in RingCentral Admin Portal 0 Under review

Desk Phone Forwarding - Call Logs

We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so ...
Susan Pieroni 3 months ago in RingCentral Admin Portal 0 Under review

create a group that contains multiple groups.

is it possible to create a group that contains multiple groups. eg. extension 507 has call queue 508 and 509
Cliff Aves 3 months ago in RingCentral Admin Portal 0 Under review

Add submitted fax into the fax transmission result

This feature would be helpful as we need to upload the fax submission result along with the submitted fax into our crm.
Jan Santiago 3 months ago in RingCentral Admin Portal 0 Under review

More Control and Options for Blocking Numbers

For Now, we can block via super admin and it would automatically add to all extensions. Can we have an interface where we could add/remove blocked numbers and select which extension it will be applied to rather than clicking each user and blocking...
(302) 449-4903 Admin Jay Janno Mark Angelo 3 months ago in RingCentral Admin Portal 0 Under review

change dial by directory default audio

customer want to change dial by directory default prompt audio . the audio indicating how to select letters in the phone keypad
Drich Hillman Sendje 4 months ago in RingCentral Admin Portal 0 Under review

Can monthly report include name of file faxed?

In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of ...
Peter Mead 4 months ago in RingCentral Admin Portal 0 Under review

Add Monitoring Group Changes to Audit Trail

Any changes to a monitoring group need to be captured and reported in the Audit Trail. The Audit Trail should capture if user is being added or removed from Users that can monitor/to be monitored. The identity of the person making the change to th...
Tom Lampert 4 months ago in RingCentral Admin Portal 0 Under review