RingCentral Admin Portal

It will be nice to have a secondary or option directly in call queue setting wherein we can add or customize an external number for each members

Have an option to close the case in My Case Portal

Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why t...

We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so ...

is it possible to create a group that contains multiple groups. eg. extension 507 has call queue 508 and 509

This feature would be helpful as we need to upload the fax submission result along with the submitted fax into our crm.

For Now, we can block via super admin and it would automatically add to all extensions. Can we have an interface where we could add/remove blocked numbers and select which extension it will be applied to rather than clicking each user and blocking...

customer want to change dial by directory default prompt audio . the audio indicating how to select letters in the phone keypad

In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of ...

Any changes to a monitoring group need to be captured and reported in the Audit Trail. The Audit Trail should capture if user is being added or removed from Users that can monitor/to be monitored. The identity of the person making the change to th...