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RingCentral Admin Portal

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Email Notification For Call Queues With Zero Members

Hi Team, Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?
TOC Support 4 months ago in RingCentral Admin Portal 0 Under review

Add "Group or Queue Membership" to User details

It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user i...
Vincent Ragozzino 4 months ago in RingCentral Admin Portal 0 Under review

Please make that we could log in on extension to multiple computer applications

As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so...
GAGANDEEP SINGH 4 months ago in RingCentral Admin Portal 0 Under review

Hot Desk Session Timeout setting by Role or Site instead of Company Wide

We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-...
Jake Anhalt 4 months ago in RingCentral Admin Portal 0 Under review

Remove fax number from top of fax pages

We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However...
Guardian Alliance Technologies 4 months ago in RingCentral Admin Portal 0 Under review

Deleted Voicemail Logs

Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users
Heidi Huebner 5 months ago in RingCentral Admin Portal 0 Under review

Reset and Assign

The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members sho...
Susan Pieroni 5 months ago in RingCentral Admin Portal 0 Under review

Department Name Pick From List

Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.
Arron Meyer-Razon 5 months ago in RingCentral Admin Portal 0 Under review

Additional Company Extensions and Company Greeting

I am an independent rep and represent 2-3 companies... I would like to be able to add additional extensions for each company and a company greeting for each..
William Irving 5 months ago in RingCentral Admin Portal 0 Under review

Add notification when blocked numbers are being added

Could we please add a notification whenever a blocked number is being added. This would allow our admins to review numbers that are blocked since there is a chance that it could be done accidentally.
Isamu Ishii 5 months ago in RingCentral Admin Portal 0 Under review