Skip to Main Content

RingCentral Admin Portal

Showing 732

Add #CALL_DAY# variable to recording storage

Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Have separate Prompts Library for each site

Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings unde...
Maria Della 10 months ago in RingCentral Admin Portal 0 Under review

Edit Message-Only Extensions

Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller. "Your call has been forwarded to the voicemail for Survey Feedback. No one is...
Brett Tedeschi 10 months ago in RingCentral Admin Portal 0 Under review

Reset Password Option for by one push button

Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .
Armien Lanuzo 10 months ago in RingCentral Admin Portal 0 Under review

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue
Guest 11 months ago in RingCentral Admin Portal 1 Already exists

Force caller to hear entire IVR menu prompt

Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls...
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Permit ability to block external callers from calling to Limted Extension

Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )
Ron Archibald 11 months ago in RingCentral Admin Portal 1 Under review

Ability to assign International Dialing Country by Country Access by Role

Provide functionality to create roles in the system and give different roles access to call different countries. For example Role 'South American Team' can only call South American countries, but no other countries.
Annette Fortune 11 months ago in RingCentral Admin Portal 1 Under review

RC Support should have the capability of retrieving number/s from a disabled account

RC Support has the capability of retrieving number/s from a disabled account
Radney Porcioncula 11 months ago in RingCentral Admin Portal 0 Under review

Time Clock

Clocking in and Out through Ring central
Guest 11 months ago in RingCentral Admin Portal / RingCentral Web/Desktop App 2 Under review