RingCentral Admin Portal

Managers would benefit from this when they want to check if their employees are available on RingCentral or not. If their employees mark themselves "invisible", then that's not helpful at all.

Hi Please include a feature were end user can change the schedule for the entire account all at once, call queue user extension and company settings

CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.

The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.

I work for a public library and we want our phones to transition to closed hours 5 minutes before we close. No one wants to take an in-depth reference call at 7:56pm! As it stands the time can only be set by quarter hour increments which is not us...

We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.

To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.

To manage voicemail to a single call queue.

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.

it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.